User-centered design has long emphasized usability, accessibility, and efficiency as core principles for creating effective products. It focuses on understanding users’ needs, goals, and limitations in order to optimize interactions between users and systems. However, as products become increasingly embedded in everyday life, these conventional metrics are no longer sufficient. They need to change with…

The Joyful Heart Foundation focuses on advocating for survivors of sexual assault, domestic violence and child abuse.  The foundation was founded in 2004, so they already had an established and active following and presence when they joined Instagram in 2013.  Since their introduction into social media, they have only grown and increased their focus and drive. They…